When pressure rises, telling people to “stay calm” assumes they have structure they don’t. This column looks at why reassurance fails and what teams actually need in the moment.

When pressure rises, organizations often default to reassurance instead of structure. This piece looks at why that habit fails and what teams actually need in the moment.

When pressure rises, organizations often rely on reassurance instead of structure. This column looks at why that approach breaks down—and what actually protects people in the moment.

Quiet risk rarely looks dramatic. It shows up in small delays, unclear decisions, and moments that never quite get named.