TERMS & CONDITIONS
Original Terms Effective Date: November 23, 2025
Licensing Update Effective Date: October 12, 2026
These Terms & Conditions (“Terms”) govern your use of peoplefirstorgflow.com (“Site”) and all related content, digital products, and services.
By accessing the Site, you agree to these Terms.
1. Use of Website
You agree to use this Site for lawful purposes only and in a manner that does not harm, disable, or impair the Site or interfere with others’ use.
2. Intellectual Property
Website content and PFOF resources, including text, graphics, branding, toolkits, scripts, templates, and training materials, belong to their stated copyright owners unless otherwise identified. You may copy, share, print, display, store, and adapt purchased resources only as permitted by the applicable purchase license or separate written permission, subject to uses permitted by applicable law. Buying a resource does not transfer its copyright. Public posting, resale, sublicensing, and claiming the materials as your own are not included in the standard licenses.
3. Digital Product Purchase Permissions
Your purchase provides permission to use the purchased resource under the license identified in your order or written licensing agreement. It does not transfer ownership of the resource or its copyright. People First Org Flow offers Individual and Small-Team licenses. Broader organizational, academic, and external-client permissions are arranged separately in writing. Standard store purchases include an Individual license. Contact us before purchasing for team use; any team price and license scope will be agreed in writing before payment.
Duration and Versions
You may continue using the purchased version under your license without annual renewal. The license restrictions continue to apply. Your purchase does not promise future editions, new products, ongoing updates, or indefinite website download availability. A separate written licensing agreement may specify different duration or version terms.
Earlier Purchases
These purchase permissions apply to new purchases from the effective date shown on this page. They do not reduce permissions granted with earlier orders. If the notices accompanying an earlier purchase conflict or its scope is unclear, contact PFOF with your order reference so we can review the terms provided with that purchase.
Individual License
An Individual license covers one person. That person may read the resource, use its scripts and tools in their own work, and print copies for their own reference and use. They may adapt scripts, forms, and scenarios to their own workplace procedures.
An Individual license does not include sharing the PDF or copied materials with colleagues, placing materials where others can access them, or running group training using the resource. Choose a Small-Team license for those activities.
Small-Team License
A Small-Team license covers one defined team within one organization, with up to 10 covered users at a time. Anyone who accesses the materials or participates in training using them counts toward the limit, including supervisors and facilitators.
Within the covered team, you may:
Share the purchased PDFs and print copies for covered users.
Run internal training and distribute scripts, desk cards, worksheets, forms, and scenario materials to covered users.
Store materials on a restricted shared drive or learning management system (LMS), provided access is limited to covered users.
Adapt scripts, forms, and scenarios to the team's internal procedures and communication needs.
When a person leaves the covered team, end their access and require them to stop using and retaining licensed copies. A replacement team member may take their place within the 10-user limit. Permission does not extend to other teams or organizations.
Attribution and Adaptation
Keep existing copyright notices on copied materials. Identify People First Org Flow as the source of adapted materials, and make clear that your organization made the changes. Permission to adapt practical tools does not include repackaging the resource as your own publication or selling it.
Suggested credit: “Adapted from People First Org Flow materials for internal use by our organization. Changes made by our organization.”
Uses Requiring Separate Permission
Request written permission before using these resources with more than 10 covered users, across additional teams, in student classes or course programs, or in training for external clients, whether paid or unpaid. Academic and external-client permissions specify the covered participants, resources, uses, and duration in a separate written agreement.
Employees of schools, colleges, and universities may use the standard Small-Team license for their own staff team's internal work and training within its limit. It does not extend to student instruction.
Restrictions
The standard licenses do not include public posting, resale, sublicensing, redistribution outside the licensed person or team, or claiming the materials as your own work. These limits apply to copied and adapted materials as well as original PDFs.
You may use scripts while speaking with customers or members of the public as part of your ordinary work. This does not authorize giving them the resource or training external clients with it. You may also adapt and send completed boundary or follow-up letters to their intended recipients as part of ordinary work by the licensed person or covered team. Retain existing copyright notices and include “Adapted from People First Org Flow materials” on those letters. This exception covers completed correspondence, not blank templates, reference sheets, PDFs, or client training materials. It does not authorize distributing reusable resources outside your license scope.
Nothing in these permissions is intended to limit uses permitted by applicable law.
Bundle Permissions
The license selected for the Complete System Bundle applies to all five included resources for the same covered person or team. The bundle does not provide five separate team licenses or permission for five separate groups.
Questions
For licensing questions or broader permissions, contact hello@peoplefirstorgflow.com before sharing or deploying the materials beyond your license scope.
4. Consultations (Current or Future Use)
If and when PeopleFirstOrgFlow™ offers consults:
Consults provide operational and communication guidance, not legal, clinical, or regulatory advice.
You are responsible for how recommendations are implemented within your organization.
Results vary based on context, team, and organizational structure.
Consult scheduling, cancellations, and payments (if applicable) are managed via our scheduling platform.
5. No Professional Liability
PeopleFirstOrgFlow™ provides general guidance based on operational best practices and human-centered communication principles.
We do not guarantee:
Specific outcomes
Legal compliance
Regulatory alignment
Employment decisions
All resources and content are provided “as is.”
6. Disclaimers
You understand that:
Digital products are non-refundable (due to instant access)
We do not guarantee uninterrupted access to the Site
We are not responsible for third-party outages (Squarespace, YouTube, Cal.com, etc.)
7. Limitation of Liability
To the fullest extent permitted by law, PeopleFirstOrgFlow™ is not liable for:
Losses arising from the misuse of digital products
Damages resulting from site downtime
Decisions made based on our templates or content
Third-party platform issues
8. Governing Law
These Terms are governed by the laws of the State of Illinois, without regard to conflict of law principles.
9. Revisions to Terms
We may update these Terms at any time. Continued use of the Site means you accept the updated Terms.
10. Contact Us
If you have questions about these Terms, email: hello@peoplefirstorgflow.com