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All five resources, one download.
The Difficult Caller Script Pack, the Sensitive & Difficult Calls Script Pack, the Scenario Roleplay Playbook, the Sensitive Complaint Intake & Difficult Caller Toolkit, and Frontline Confidence - the entire People First Org Flow system in a single purchase.
This is the full arc: scripts for the calls themselves, a practice resource for building confidence before a real call happens, an operational toolkit for the complaints that need documentation and escalation structure, and the foundational book on why calm has to be designed into a system rather than expected from individual people.
Delivered as one zip file containing all five PDFs.
Buying the pieces separately runs $251. This bundle is $179.
All five resources, one download.
The Difficult Caller Script Pack, the Sensitive & Difficult Calls Script Pack, the Scenario Roleplay Playbook, the Sensitive Complaint Intake & Difficult Caller Toolkit, and Frontline Confidence - the entire People First Org Flow system in a single purchase.
This is the full arc: scripts for the calls themselves, a practice resource for building confidence before a real call happens, an operational toolkit for the complaints that need documentation and escalation structure, and the foundational book on why calm has to be designed into a system rather than expected from individual people.
Delivered as one zip file containing all five PDFs.
Buying the pieces separately runs $251. This bundle is $179.