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Individual license: all five resources for one person. Need access or training for a team of up to 10 users? Request a Small-Team license before purchasing for team use. View purchase permissions.
All five resources, one download.
The Difficult Caller Script Pack, the Sensitive & Difficult Calls Script Pack, the Scenario Roleplay Playbook, the Sensitive Complaint Intake & Difficult Caller Toolkit, and Frontline Confidence - the entire People First Org Flow system in a single purchase.
This is the full arc: scripts for the calls themselves, a practice resource for building confidence before a real call happens, an operational toolkit for the complaints that need documentation and escalation structure, and the foundational book on why calm has to be designed into a system rather than expected from individual people.
Delivered as one zip file containing all five PDFs.
Buying the pieces separately runs $251. This bundle is $179.
Small-Team permissions cover up to 10 current users in one team within one organization. Includes internal training, printing, sharing, restricted LMS access, and internal adaptation. Contact us to agree the license and price before purchase.
The Complete System Bundle includes Difficult Caller Script Pack™, Sensitive & Difficult Calls Script Pack™, Scenario Roleplay Playbook™, Sensitive Complaint Intake & Difficult Caller Toolkit™, and Frontline Confidence™. This standard store purchase includes an Individual license for one person. Contact us before purchasing for team use. A Small-Team license covers up to 10 current users in one defined team within one organization and includes internal training, printing, sharing, restricted LMS access, and internal adaptation. The same license applies to all five resources. The bundle does not provide five separate team licenses. Larger groups, student instruction, and external-client training require separate written permission. View purchase permissions.
Individual license: all five resources for one person. Need access or training for a team of up to 10 users? Request a Small-Team license before purchasing for team use. View purchase permissions.
All five resources, one download.
The Difficult Caller Script Pack, the Sensitive & Difficult Calls Script Pack, the Scenario Roleplay Playbook, the Sensitive Complaint Intake & Difficult Caller Toolkit, and Frontline Confidence - the entire People First Org Flow system in a single purchase.
This is the full arc: scripts for the calls themselves, a practice resource for building confidence before a real call happens, an operational toolkit for the complaints that need documentation and escalation structure, and the foundational book on why calm has to be designed into a system rather than expected from individual people.
Delivered as one zip file containing all five PDFs.
Buying the pieces separately runs $251. This bundle is $179.
Small-Team permissions cover up to 10 current users in one team within one organization. Includes internal training, printing, sharing, restricted LMS access, and internal adaptation. Contact us to agree the license and price before purchase.
The Complete System Bundle includes Difficult Caller Script Pack™, Sensitive & Difficult Calls Script Pack™, Scenario Roleplay Playbook™, Sensitive Complaint Intake & Difficult Caller Toolkit™, and Frontline Confidence™. This standard store purchase includes an Individual license for one person. Contact us before purchasing for team use. A Small-Team license covers up to 10 current users in one defined team within one organization and includes internal training, printing, sharing, restricted LMS access, and internal adaptation. The same license applies to all five resources. The bundle does not provide five separate team licenses. Larger groups, student instruction, and external-client training require separate written permission. View purchase permissions.